Shipping, Cancellation and Order Return Policy

Shipment of products

Orders will be delivered within a maximum period of 72 hours to the address and in the name of the person or persons listed as the contact person on the order, and always from Monday to Saturday (except when other times are indicated by the transport company).

On the other hand, the indicated times of delivery of orders is approximate, and not binding, since the transport company can have other exceptions not contemplated by Juan Francisco Diez Romero (DINATUREZ), is the responsible person in commercializing the products sold in this Web. In the same moment in which the document of delivery is signed, the state of the order is considered accepted, and it is obligation of the client to revise and to transmit any incidence or remarkable fact about the state of the order that is not the one that is expected.

Orders can be delivered within the peninsular territory of Spain and internationally as indicated on the website. For international shipments (Ceuta and Melilla) shipping costs may vary depending on the area and its customs policy. For any other destination, please contact us through any of the means provided on the web.

Invoices are not sent unless specifically indicated in the order. However, invoices generated from an order will be available from this website, by accessing the private user area available through email identification and password.

Withdrawal Policy

In accordance with the current withdrawal policy for e-commerce platforms, we give consumers a period of 14 calendar days to exercise their right of return, the amount will be credited to the same method of payment made.

Return of products

In compliance with current regulations, any item purchased in this online shop can be returned within 2 days from the date of receipt as perishable items, without having to provide any explanation, as long as it is returned in its original packaging, sealed and in perfect condition, it will be accepted without further ado.

Within an estimated period of 10 to 20 days from receipt of the return, we undertake to reimburse you using the same method of payment if possible.

If the return is due to defective condition or does not correspond to what was requested in the order placed, you must provide the necessary documentation to prove that the item is not in perfect condition (photos or videos), in this situation we will bear the costs of the return and new shipment if appropriate. If the reason for the return is different, the case will be reviewed and we will contact the user who placed the order to resolve the incident with the lowest possible cost and time.

Cancellation of an order

If the cancellation of the order is made before the goods leave the producer's premises, the customer shall not incur any costs. In case of cancellation after the order has been dispatched, the customer shall bear the shipping costs as well as the costs of returning the order.